We provide IT support to a number of clients across the country; this is possible since we are well equipped with all the necessary resources, softwares and skills that are needed.
We have a team of professionals working with us who do believe in the word IMPOSSIBLE. No matter how complicated the problem is, our team works to resolve it faster, better and effectively.
As a company, we understand the importance of providing solutions which are effective, professional and precise to the needs of the customer.
We at SITS ensure that we offer our customers flexibility in deciding to hire us as well as provide our team members the convenience to get the work done properly.
We provide IT support to a number of clients across the country; this is possible since we are well equipped with all the necessary resources, softwares and skills that are needed. We also provide various kinds of advises or solutions based on the evaluation done after speaking to our customers. No matter what the challenge is, we are always ready to face it and ensure that our customers get the value for their money.
Value of Customer satisfaction
We ensure that we work to our potential in order to make our customers happy. This has always been our challenge and priority and we always try to find different ways to complete the work in the best possible way while sticking to the requirements that is set by the customer.
We have a team of professionals working with us who do believe in the word POSSIBLE. No matter how complicated the problem is, our team works to resolve it faster, better and effectively. Every person working with us is multi tasking, disciplined, and understands the importance of customer privacy and satisfaction. When required, they do not mind taking that extra time out in order to provide the customer with the necessary explanation of any of the questions, concerns or queries put across by the customer. We also ensure that our team undergoes regular training to keep up with the reputation of the company.
Our quality policy is always achieved as a team that works together. We make it a point to ensure that the services or products that are designed for our customers live up to even exceed the expectations of our customer. We do not compromise on our standards of operation and always ensure that we are committed to what we do.
As a company, we understand the importance of providing solutions which are effective, professional and precise to the needs of the customer. There are many reasons why a customer should choose us in comparison to any other company. As our company, it is our moral responsibility and duty to ensure that everybody benefits in every way.
24/7, 365 days service
One of the most important challenges for any company is to ensure the right kind of support at the right time. Our people are always on their toes to attend any urgent requirement that comes up at any point of time. One can never say when help would be required, however one can be rest assured as a part of our clientele is that there is nothing more important to us than providing support at any time round the clock, throughout all 365 days.
Provide quality work economically
We believe that quality work is priceless. Our rate is very economical and affordable. If requested we also provide the customer with a small sample of our work so that they get to know what would be the end result if the project comes to us. The solution that we provide is simple, effective and easy to incorporate.
Respect to our client
One of the main keys to any successful company is the respect and trust that are shown and achieved towards the customers and vice versa. There is no room for any kind of complacency or disrespect, be it within our team members or at our client end. We are a company that welcomes any kind of feedback or suggestion that is shared or provided by our customer. We always ensure that we encourage ourselves so that we work in an environment which is positive, fun-filled and exciting to be within.
We at SITS ensure that we offer our customers flexibility in deciding to hire us as well as provide our team members the convenience to get the work done properly. This is done with the following modes of engagement in order to cater to the diversity of the needs of our customers.
Once we understand the specifications and scope of the customer's projects properly, we offer our customer a fixed price/fixed time model. Our working style is purely based on the clients' timelines and directives which are defined by them. The process that is used by our company is refined to guarantee the optimization, product ability as well as reliability of the customer. At the start of the project, everything is clearly stated in order to make sure that everything is done as per planned. This would also include the total cost of the entire project as well as the submission date and time.
One of the best solutions in order to get the best results is a dedicated team model. This ensures a scalability, flexibility, security as well as transparency in the development process of every project. You will also get the facility of services which our dedicated team can perform as long as it is needed within a fixed monthly fee. This option is one of the best features that our company provides to our customers.
We also offer our customers the flexibility to alter any of the specifications which are provided by the customer in regards to their projects so that if needed it can be based on the present trends that are set in the market. During the signing of the contract, this clause is mentioned specifically in the contract for any of the ongoing or regular projects that are with us.