We take all compliance related concerns of our customers very seriously and we address them proactively
In view of the sensitivity associated with the Healthcare Information, all our teams works on fully locked down dumb terminal PC’s which don’t have a floppy drive, CD drive or a USB port. No process executive has an email access and there is no movement of data across the globe.
The teams have restricted remote access to the client’s software applications and tools enabling them to do the work required to accomplish the required services only in a secure manner. Specific client networks are physically isolated and have dedicated firewalls into the client’s network for an additional security.
In our delivery center no one is allowed in without screening and no one is allowed to bring in or take any information capture devices including mobile phones and cameras. The facility is truly locked down with access only to authorized individuals in client specific areas protected by card readers and biometric technology enabled secure access systems. A 24×7 security force physically guard the facility from any unauthorized access.
Employee Hiring & Background Checks
Our HR department conducts extensive background checks on all new employees prior to our “employee confirmation process.” Once confirmed, employees can access our system only with valid logons and passwords. Furthermore access to sensitive information is on a “need to know basis” and we constantly keep watch to prevent any of our clients’ data from being accessed except by authorized employees. In addition, all our employees receive confidentiality training (as required by HIPAA) and must sign confidentiality agreements.